Solved
Purchase problem
I can't purchase on the store as it show user not authorized,but I have already registered the EA account
Hi Tzhe05,
Thanks for the question. For a "user not authorized" error during a purchase, you will need to speak directly with our support team so they can securely check your account's purchase and entitlement status.
You can contact them through any of our EA Help articles. Here is how:
- Go to any guide page on the EA Help site, such as this one for missing content:
-
Scroll to the very bottom of that page and look for the Contact Us button.
- When you are asked to select your categories, please choose the following to ensure you reach the right team:
- Product: Plants vs. Zombies 2
- Topic: Billing/Purchasing
- Issue: Failed purchase
After making those selections, you will see the available support options. You can choose Live Chat to speak with someone in real-time, or you can submit your case via this webform.
I hope this helps you get the issue sorted out quickly.
