Community ManagerIf you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.
This takes about 5 minutes.
If you have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.
Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.
If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.
Will all of my progress be added in a new identity tab once you reinstall the game?
You player data disappearing is a bug, but if EA are able to restore your account from the backup servers then you will get all your plants and resources back.
They can do this manually, but they need the correct player id number to do this and you can do it yourself if you signed up to EA's email registration scheme. (Which is quicker).
I already signed the e-mail registration. Do I just wait patiently for this bug to be resolved or do something else?
If you signed up for EA's email registration scheme BEFORE you lost your account data, if you tap on the cloud on the bottom left of the loading screen, tap the register email button then enter the email address that you used to set this up, EA will send you a unique code to that email address and if you input this, your account should be restored.
