Tap on the white gamepad🎮 at the bottom right hand side of the screen and IF Google play has your data then the next screen that pops up should be from google asking you to select your account.
Select your account and IF it syncs then "tap to enter" should get a number after it. Go through the list and see if his profile is there. I presume he hasn't got his player i.d.?
The "tap to enter" is a new profile that starts from the very beginning.
I can kinda see what was the player ID on the purchases confirmation i got on my e-mail account.
But im afraid that because i've entered other name after reinstalling the game i overwritten that save slot and now it only shows the newly created one.
Additionally i cannot reclaim what we've purchased so i decided to create a support case, we'll see if we'll get anywhere with this.
Thanx for help but it seems that it won't resolve my case :/
Good luck with that.
When you reinstall pvz2 it installs a fresh version with a new player i.d.
If you could have synced it with your Google play account then you would have also got back your old player i.d. as well as your profile.
EE HELP CENTER has a habit of insisting on player i.d. numbers because it makes life a lot easier for them so you might have to be persistent.
clear the PvZ2 data and cache via your phone settings under APPS
after reopening PvZ2 tap the Google Play icon in the lower right portion of the screen and it should recover all profiles that exist
good luck and I hope it works for you and your child
