Pvz2 lost progress with new phone

I got a new phone a couple weeks ago and during the conversion, my entire game progress was lost.  I linked my email a year ago, but now when I log in, it not only doesn't have my player name anymore, all my progress has been lost.  The plants I bought as recently as last month are gone too.  However, my "achievements" still shows that I've done 69/75 of them.  How has a newbie player with no game progress finished that many achievements??? 

I have tried the help chat bot twice with NO actual answers.  Both times I was assured that the mobile game team would contact me, but I all I get is a form letter email saying "do you still need our help?" which then asks me to log in again to review my case, but then it goes no where.  Am I the only one finding the "help" to be cyclical and not actually providing any real answers??  Is there any actual tech support other than the chat bot?