Re: I lost my pvz2 (Plants vs Zombies 2) account
@MAGICDAVESHROOM And no player id
Forum Discussion
48 Replies
Somebody correct me if I'm wrong but if you look under settings (🔧) then build version you will find your player i.d. number there.
Screenshot it and tap HELP CENTER at the bottom of the page and tell them what has happened and they should be able to restore your deleted profile.
He didn't delete your account, just your profile.
As far as i know this is the only way that a deleted profile can be restored.
- @MAGICDAVESHROOM Ok I will try
- @Teddybubble What should I do after I go to help
- What should I press
Help with a game then look up pvz2
You have to ask EA HELP to restore the profile your brother deleted, fill out the online form and send it off then wait.
You're welcome.
Let us know if your profile gets restored.
If you haven't already register your email address with EA and they will give you free gems.
Keep your player id number somewhere safe.
- @MAGICDAVESHROOM I don’t see my profile
Did you contact EA HELP CENTER and ask them to restore your profile and what did they say?
It can take a couple of days for them to sort things out and with the current pandemic they have restricted their hours.
- @MAGICDAVESHROOM O ok
I told them what happened and I gave them my player Id They should have given you a case number and you can check on your case progress by tapping on HELP CENTER/ manage your account / my cases.
- @MAGICDAVESHROOM It said we are on it
- @Teddybubble Thanks
but profile not here - @Teddybubble You will just have to wait.... they don't sort out things in a few hours. It does take time and with the pandemic, EA help have been affected with reduced working hours etc.... There is nothing we can do here to help you as we don't work for EA and are just players like you. I would also suggest locking your phone so your brother doesn't delete stuff again...
- @Perfume-shroom92 Ok thank
- @Teddybubble I found my case number
- @Teddybubble What should I do with it
Your case progress should be in there, if you have to contact them again because they haven't fixed your problem they can refer to that particular case.
- @MAGICDAVESHROOM They said we’ve closed off the extra cases (which I think it good)
- @Teddybubble 3 weeks later
- @Teddybubble I can’t see your message
Contact EA HELP again and ask them for an update on your case as i assume they haven't fixed it yet.
Give them the case number and try asking for a supervisor.
Featured Places
