Go to the loading screen and tap the cloud icon and try the force sync, if that doesn't work then if you signed up to EA's email registration service they can send a code to your email address to restore your account.
Finally if you have your player i.d. number tap HELP CENTER at the bottom of this page and make out a missing content report and they can restore your account from their backup servers.
thanks. how do i get the code? i think i signed up for the email service. Do you have an email address for them?
Tap the cloud then the register email button and you should be able to put in the email address you used when registering.
Make sure there isn't a blank space after your email or it won't work.
They should send you a code within minutes.
You entered your email address and pressed confirm (hidden by keyboard) and this should have popped up. (Cropped to hide my email).
That's where you put your code.
Did it work?
hey it didnt work but managed to sort it by clicking the controller icon which links to the play store. Loaded up my profile data from there.
I lost my progress and I already did everything to recover it, I already did what I told the gentleman but still nothing comes out what can I do?☹️
Your data should be in either the Google playstore or the applestore depending on your device.
If you get a choice between two accounts make sure you pick the correct one.
Screenshot it if you're not sure.
If you signed up for EA's email registration scheme then you should be able to get a code sent to your phone.
If all else fails contact EA HELP CENTER by tapping help at the bottom of this page and making a missing content report.
There will be a backup of your account in EA's servers, but they will only be able to retrieve it with the correct player id number.
Press the spanner in the game and then go to the help section and fill out the form.you will also need your player I D which you will find in download preferences , it’s the only way to get back your progress. It creates a case for you and EA will reply to you via email
I don't see the cloud icon
Press the “force sync” on the newly installed PvZ2 will cover the data on the server.
I did that but I still can't retrieve it
Have you found a fix ?
