EA_Cath
Community Manager
Community ManagerRe: Lost coins
Hi everyone, there are some bugs with currency randomly increasing or decreasing at the moment, teams are aware of this issue and we hope it will be fixed soon. Thank you for your patience!
Forum Discussion
3 Replies
Had same issue as reported and lost 2,000,000 plus coins. I notified right away and they acknowledged the problem and said they would take care of it. After bugging when I had not heard anything in a couple weeks they said best they can do is 250,000 coins some gems and gauntlets. I said I want my coins back and have since been ignored and got nothing. Not good service for a failure on their end that impacted a loyal player.
- @TheBarbers05 I’m sorry to say this happened to me and I got the same response.I now take a weekly screenshot to proof how many coins gems and gauntlets I have just incase it happens again then maybe their response would be different.
Hello. Taking to approach to play less and find a new game. If they cannot do right by loyal players there is not much sense sticking around. A screenshot will likely not get you much unless taken the moment before it failed. Even then they likely will not do anything. They started out so understanding and apologizing for the problem but then switched to we do not care after a couple weeks. Says a lot about their respect for people.
