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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Re: Lost content and cant figure out how to reply to a case

@CupOJupiter If you created a case on help.ea.com you should be able to sign in to see your creates cases, where you can select your current one and send a response message.

If you did not make a case under an EA account to view, you should have gotten an email once you first made the case with a case number and access key.

Go to help.ea.com > Select Accounts > then my cases and you can enter that information there to see the case.

1 Reply

  • I did create a case on help.ea.com but I can't seem to be able to make a response to it.  When I click resume all it does is take me to a page where it tells me to go to Answers HQ.

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