Re: My data is not syncing.

Thanks for the reply, I am sure your confirmation will help other players experiencing similar problem.

what hapen If May count didn't syncronize?

Hi, I've also tried this as my game crashed last week and started up from scratch again. So now all my progress and plants purchased and unlocked are not showing in the 2 profiles that's being suggested to me when I attempt to recover my account. Any suggestions as I've raised a support case with EA, but nobody is coming back to me to assist me. 

@wiganpieman   Your problem is not data syncing to your account, it seems to suggest a wrong account has been linked to your email address following a crash.  To get your email correctly re-linked to your original account, you will need to provide your old ID (the one with all of your purchased plant and unlocked plants) so the advisor can help to restore the link.  

If you do know your old account ID, I suggest you click the EA Help Center link at the bottom of this page and open a 'Missing Content' case (since this is the problem you are experiencing) to alert the advisor you need assistance.

Yes I've already raised a support case and provided my player ID but that was well over a week ago now. No response from EA.

What support case did you open? 

I ask because with 'Missing Content' cases, one would normally get a response within 3 working days.  (I hope this level of support has not been changed for the worse)

Yes it's definitely been logged under ( ‎Plants vs. Zombies 2‎ / Missing content / Android Tablet ). Hope they come back to me soon as I was halfway through unlocking the new arena plant.

EA finally contacted me back and confirmed they'd restored my lost progress, yet when I register my account via the original email the game finds 2 profiles which I selected the correct profile containing all my data see below image. But when I start the game none of the gems, candy, money or plants are unlocked and the game levels are still locked and starts the game from the beginning. Any ideas?

It appears your account has not been restored fully.  

I suggest you open another missing content case and show the advisor the screenshots of what it says you have and what you actually get on your account.  

ayuda a mi tambien me esta pasando lo mismo que a el y la lo subi a soporte tecnico dos veces y solo me responden de que mire en esta seccion y que pida ayuda los demas jugadores no me quieren dar ningun tipo de informacion y ya son dos reportes que hago y nada :'(

Una duda y que pasa si nose cual es mi id de mi cuenta principal? eso significa que perdi todo? ayudame por favor queria volver a jugar por el aniversario y ya no me deja 

@6DarkCarnival9   Without the original player ID, it will be impossible for the advisor to now which account to work on retrieving the data and or applying the correction.