Re: Not getting plants I bought

I bought the Goo Peashooter Bundle on July 14, 2021; Today, August 24, 2021 the EA Help Desk finally unlocked the Goo Peashooter on my Android Tablet. So it took them more than a month to do it, and I went through a lot of emails with them on top of filing the missing claim report - that same day I made the purchase, to get the ball rolling and keep it rolling, and I wasn't even sure that I'd get the prize in the end the way it kept piecing out. In fact, I may have only gotten one part of my purchase. The bundle guaranteed 250 Goo Peashooter seed packets plus a mix of 100 seed packets of Premium (40%) and Common (60%) Seed Packets. Today I got at least the 250 Goo Peashooter seed packets, but I don't know if I got 100 of anything more. I was told they could only do 1 plant for 100 seed packets and I should tell them which one. My Shine Vine was suppose to get the 100 seed packets but another week passed without anything happening.  I emailed them again and told them I'd take it all in Goo Peashooter Seed Packets if that would help the process. Another week seemed to go by, and then today it finally unlocks, but I couldn't say if I got 250 or 350 seed packets in the Goo Peashooter because of not noting down how much each level up cost to level 4 after it unlocked at 250. I had 101 of the 250 already. 

Good luck on getting what you purchased as soon as possible, but be prepared to keep sending the information needed in bit by bit. They really do like screen shots of everything. If you can't send a screenshot for something, tell them why.  Typing things out in an email body in the very beginning didn't help me. They asked me for only PC Screenshots, which was a problem past the email and Google wallet receipts they asked for in the first email they sent me after filing my claim. I could only send my EA Game Player ID via my Android Tablet, but I did keep sending it and told them why. Another poster said to ask for a supervisor if they tell you only PC screen shots. Do try to read more posts and answers here on the board. It can help you. It helped me.