Forum Discussion

Re: PVZ game keeps crashing upon Startup

@Slayer081604 

Before you do a reinstall. Have you restarted your phone?

In case this doesn't work here is what you should do:

  • Go to Settings -> PvZ2. 
  • Under Player Info you should see your player ID. Take a screenshot of it. (Your player ID is not just the first lane but all 5 lanes).
  • Delete and Reinstall the App

After reinstalling you should see an identifier conflict. Choose the correct profile.

Your player ID is necessary since EA can restore your profile in case anything goes wrong during reinstallation.

Good Luck!

6 Replies

  • Thanks yes I did restart. I thought ea would be able to fix it with my played id but I wasn’t sure. I just heard it wouldn’t restore but I guess with the player Id it would work. Thanks 

  • Slayer081604's avatar
    Slayer081604
    5 years ago

    Since I am on iPhone I didn’t think it would find a conflict. I signed into my ea account previously does that save progress?

  • PowerToss's avatar
    PowerToss
    5 years ago

    EA and the App Store have a copy of your progress, so if you download the App again from the App store with the same Apple ID an identifier conflict will pop up.

  • I have tried every option so far and still doesn’t work. The app simply flashes as if it’s going to open and crashes. The flash last about a decimal of a sec. A literally “flash” open and close. I tried the settings with my user if and it shows blank. I had this for over 2 years so I really hate to lose everything and all the money I spent on it. 

  • Klm7580's avatar
    Klm7580
    3 years ago

    It didn’t worked for me, but when I startup without the internet, it starts normally and with the internet it just freezes and crashes

  • TheBiggestKW's avatar
    TheBiggestKW
    Seasoned Veteran
    9 months ago

    Same for me, I play on Ipad’s HD version and once the progress bar for the loading fills up 100% the game crashes.

  • Twilli1987's avatar
    Twilli1987
    Newcomer
    4 months ago

    My iPad game will start and I might select the daily reward then it shuts down.  I will rejoin and play the daily game then it shuts down.  I will rejoin and select a limited specialty game and it shuts down.  If I rejoin to play a regular level, after completing it…it shuts down!

    I  have restarted the iPad. I have increased capacity on the iPad and cleared cache…nothing helps.

    This all started about two updates ago.

    Please assist me 

    tw

  • josPVZ2's avatar
    josPVZ2
    Seasoned Veteran
    4 months ago

    Pvz2 not compatible with operation IOS, almost gamer complains. 

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