Re: [Requesting Info] Unable to complete purchase - 2021

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@EA_Illium wrote:

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***** MARKING POST FOR EASIER VISIBILITY ON INFO, THIS IS BEING LOOKED INTO *****

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Hey Everyone, 

Thanks for letting us know you are running into this with PvZ 2, our team is currently aware and looking into this issue however there is some information we want to gather. 

If you are still running into this issue, try Restarting your device then going back into the game to see if it clear this up. If so let us know, if not please reply with the following information, feel free to @ me in the response and I can pass the information along. 

• Did restarting your device work?
• Which platform (device/model) are you playing on?
• Is it one item you purchased that gives this error, or multiple?
• What was the last item you were able to purchase?

Also if there's any other workaround you found or something else that occurs not mentioned please let us know. 

Cheers!

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  Did restarting your device work? No.

 Which platform (device/model) are you playing on? Motorola Edge Plus    

Is it one item you purchased that gives this error, or multiple?   Everything I try to purchase.

What was the last item you were able to purchase? Parsnip on 11/17/21

• @EA_Illium 
• Did restarting your device work? no
• Which platform (device/model) are you playing on? samsung galaxy z filp3(sm-f711n)
• Is it one item you purchased that gives this error, or multiple? all item
• What was the last item you were able to purchase? all item(before 9.3.x version)

• Did restarting your device work? Yes
• Which platform (device/model) are you playing on? LG V30 android
• Is it one item you purchased that gives this error, or multiple? I cannot purchase any item. All items give me this error when attempting to pay with money. I am able to purchase items with gems.
• What was the last item you were able to purchase? I have not purchased anything in months. The reason I have not purchased anything lately is because I previously purchased two items that I did not receive and had to go through Customer Service and it was not a pleasant experience.

@EA_Illium

• Did restarting your device work? No. I also tried clearing the cache.
• Which platform (device/model) are you playing on? Pixel 3
• Is it one item you purchased that gives this error, or multiple? Any cash purchase
• What was the last item you were able to purchase? Caulipower & Parsnip on Nov 16th. Both went through, but required Customer Service intervention to get them delivered to me.

When the Store loads, the Restoring Purchases dialog is shown, then eventually fails with the “Unable to complete purchase” dialog. Purchases made with coins and gems will go through, not cash though. Can't purchase Holly Barrier or Missile Toe.

I had a message about Google pay changing to a new service. is that an issue, if Google play is using a different service?

@EA_Illium 

I have more info.
After clearing the app data and logined the account, I was able to purchase without error.
But after 2 days it have same error.
When it was no error, I played adventure, arena, and purchased missile toe.

I used to have the spinning daisy of doom (restoring purchase) issue.  This is now fixed but I can no longer make cash purchase. Gems and coin purchases work fine (though a little slow)

• Did restarting your device work? No
• Which platform (device/model) are you playing on? Samsung galaxy s5e tablet 
• Is it one item you purchased that gives this error, or multiple? Multiple: All cash purchase items
• What was the last item you were able to purchase? Special seed packet bundle on 11/26

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@EA_Illium wrote:

---

***** MARKING POST FOR EASIER VISIBILITY ON INFO, THIS IS BEING LOOKED INTO *****

---

Hey Everyone, 

Thanks for letting us know you are running into this with PvZ 2, our team is currently aware and looking into this issue however there is some information we want to gather. 

If you are still running into this issue, try Restarting your device then going back into the game to see if it clear this up. If so let us know, if not please reply with the following information, feel free to @ me in the response and I can pass the information along. 

• Did restarting your device work?
• Which platform (device/model) are you playing on?
• Is it one item you purchased that gives this error, or multiple?
• What was the last item you were able to purchase

Also if there's any other workaround you found or something else that occurs not mentioned please let us know. 

Cheers!

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@EA_Illium 

Did restarting your device work? Unfortunately, it didn't work :'(

Which platform (device/model) are you playing on? Android Razer Phone 2

Is it one item you purchased that gives this error, or multiple? It happens for items that can be purchased by money only. It says "Unable to complete purchase. Please try again."

What was the last item you were able to purchase? Special Bundle XCIX Headbutter Lettuce last Nov 17, 2021

Please help. I want to buy Hocus Crocus so badly because it is now on sale as part of 12 Days of Feastivus. Thank you very much.

I have The same issue, I am unable to make any purchase with credi or debi card.please help.

OK - I had the Daisy of Doom for a very long time.  The last update fixed it.  I still receive the "Restore Purchase" Daisy - but she goes away.  I have been able to purchase the latest Festivus Plant bundles.  Yesterday and today when I went to purchase the Sage Upgrade offer, I was not able to.  I didn't do anything when I clicked the green button.  It happened again today when I tried to purchase the Power Vine unlock offer.  I was very frustrated.

This is what I did:

I cleared my cache for PvZ2 - not player data, but the cache (I have an Android Samsung tablet).  I restarted the tablet.  I opened the PvZ2 game and then the store.  I got the "Restore Purchase" Daisy - but then she cleared out and I was able to purchase the Power Vine.  YAY!

Hopefully, this may help some of you out there. 

I just purchased the Power Vine Upgrade Offer:  the purchase went through, but I have NO idea what I got because the screen went black.  I just tapped it and it made the whooshing sound when you tap on the seeds, so I got whatever I was supposed to get and my Power Vine has been upgraded to Level 3 - BUT I have no idea what seeds I got. 

Good luck!

I've been trying to purchase for well over a month now and still getting nowhere. Every item up for purchase in the store comes up with same response. I have turned tablet on and off, updated app and all other apps and software on device, also cleaning up storage on device. I have uninstalled app and reinstalled it, closing down device before and after installation. I can't remember the last purchase as this problem has been ongoing for so long. I use a Samsung galaxy tab A, using the most recent updated software. I also installed the app on my phone a samsung galaxy S9+, to see if purchasing worked however it came up with the same message, all apps and software up to date on that device as well.

I have tried absolutely everything I could possibly think of but with no LUCK!!!! 

PLEASE HELP ASAP 

Many thanks,

@maniacMel

Plants Vs Zombie player and fan, 

Queensland, Australia.

@EA_Illium 

I restarted my device and the problem persists, I still cannot make a purchase. The error message reads I do not have the authorization omake purchases on this device.

I have also looked into my phone at my apps permissions and there are no restrictions on pvz 2. I also went into Google play and no authorizations are needed to make purchases. 

I am able to make purchases in other game apps just not pvz 2. Are there any other options I'm not seeing? I've been googling it and following the instructions but to no avail. Just now I tried to do it to get a screenshot but there is now a cha ching sound but I don't get the item I'm trying to purchase. Help! 

Did restarting your device work?

No

Which platform (device/model) are you playing on?

Android 

Is it one item you purchased that gives this error, or multiple?

Multiple items 

What was the last item you were able to purchase?

The parsnip 

Same problem. I have tried hundreds of times restarting, not working at all. Help!!!! 

• Did restarting your device work?//tried numerous times, not working 
• Which platform (device/model) are you playing on?//android phone 
• Is it one item you purchased that gives this error, or multiple? This one only, so I dare not buy anything else. 
• What was the last item you were able to purchase?// 13th October 

Did restarting your device work?  it didn't work : (

Which platform (device/model) are you playing on? Google Pixel 2XL (Bluestacks version)

Is it one item you purchased that gives this error, or multiple? It happens for items that can be purchased by money only. It says "Unable to complete purchase. Please try again." (almost everything)

What was the last item you were able to purchase? Special Bundle VI last June 10,  2019

Device Model: Google Pixel 2XL

-Manufacturer: Google

-OS Version: Android 7.1.2

-Game Version: 9.5.1

-Play ID: 7C8EE46F-886F-4514-94C5-9F00BA185B61

Thank you very much!

@OSile7  Suggest to remove your player ID.

Posting your player ID here would only make you account vulnerable, this is an old bug which frankly I think either it is impossible to fix or there is a serious shortage of capable programmer from PopCap.  As this directly affects the $$$ gain for the organisation and the big boss' bonus, one would think they would give some urgency to have this issue fixed. 

Any purchase can't buy nothing cash is been a while

I had the same problem. But what I found is that when I enter the arena 1st and then the store, don't exit arena, and I am able to make purchases with money. Hope this is helpful.

If it doesn't work, then when you boot up the game, don't jump directly to the store. Just wait for about 10 seconds and then go for it. Hope this helps.

EA Illium.

I finally solved this issue about unable to make purchase .( Tried EAs troubleshooting  but it didn't help).  In my case it was about a screen lock on my phone. My bank won't allow me to purchase whit my phone if my phone don't have a screen lock. Then that text that has been shoved her in others screenshot pictures ( unable to ...) shows in store. When I put on a screen lock I was able to buy stuff from store.

Try this , it might help others too.

FINALLY SOLVED MY PURCHASE PROBLEM😍

THIS  HINT MIGHT HELP OTHERS TOO 🙂

Unfortunately it doesn't work now. Tried again same as before,  verified card, shut down phone , cleared chase aso .

Strange that it worked  a few days ago  but now those actions that helped the issue then don't work today 🤔

So frustrating.  When will this bee solved ?