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hkvwjopkhl3y's avatar
2 years ago
Solved

Receive error when attempting to purchase things in PvZ2

I continue to receive a message that will not allow me to go through with a purchase in Plants vs. Zombies 2. My account is correct, the debit card on file is correct yet I'm still getting an error message, "Unable to complete purchase. Please try again".

I'm attempting to use REAL money to purchase other characters to play in the game. Is there a defect in the coding?

This is extremely frustrating.

Thank you for your assistance.

-Daniel L. Quinter

[edit: email address removed]

  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @hkvwjopkhl3y 

    Thanks, please try the steps here to remove and re-add your payment method through Google Play. If this doesn't clear up the error for you, you'll want to get in contact with Google Play support so they can review your account and billing details with you further to see what's causing this error. 

8 Replies

  • I'm currently playing the game on my Android OnePlus phone, Im not sure of the platform?

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @hkvwjopkhl3y 

    Thanks, please try the steps here to remove and re-add your payment method through Google Play. If this doesn't clear up the error for you, you'll want to get in contact with Google Play support so they can review your account and billing details with you further to see what's causing this error. 

  • Pv z 2 is the only game I  having issue on. I've removed and readied card several times. I've even purchased Google play credit. Shows up everywhere but this particular game

  • 1BDA4EFF's avatar
    1BDA4EFF
    2 years ago

    I updated my payment method in Google Play but still get an error message when I try to purchase a plant in PvZ2

  • Xero1803's avatar
    Xero1803
    2 years ago

    The problem is your game, there are many people who have this error due to their lack of attention to pvz2. Don't try to blame Google Store or Apple.

    I have the same problem and it has not been solved, I even contacted Apple, they gave me a refund for the plant that I did not receive but it still won't let me buy anything with real money and I want to take advantage of the Black Friday offers.

  • All those who have this error try to change the language of their cell phone, I had it in Spanish and I changed it to English and it is now solved. I hope it works for you

  • This issue is not solved.  EA support:  I've had this problem for years.  It's incredibly frustrating.  Occasionally, by pure luck, I'm able to make a purchase.  Overwhelmingly, I can't.  None of the steps listed below resolve it.  

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