Forum Discussion

lawmfw

6 years ago

Solved

Restoring Purchases recurring message

Anyone else suffering with a Restoring Purchases recurring message that can randomly hang PvZ2 ?

More than once a day I am having to close PvZ2 because of the Restoring Purchases message stuck on the screen

EA_Blueberry
6 years ago
@lawmfw

Have you tried installing the app after deleting it? (If you linked your account to EA you won't lose the progress)

We have additional steps below to help in situations where a game is not working as it should.

iOS

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

9 Replies

MAGICDAVESHROOM
Legend
6 years ago
Everyone- it's an old bug🐛 that has yet to be fixed and there's no way of stopping it.
lawmfw
6 years ago
oh pooh !
AuntySocialite
6 years ago
@MAGICDAVESHROOM wrote:
it's an old bug🐛 that has yet to be fixed and there's no way of stopping it.
A bit like the obssessive urge to play Battlez...
lawmfw
6 years ago
"A bit like the obssessive urge to play Battlez..." with more than a touch of anxiety !
lawmfw
6 years ago
@EA_Blueberry
still ongoing for many players...today it is getting stuck in an infinite loop too many times and also very very slow resolving itself when it is not infinite loop
every day PvZ2 is just crashing when I tap an ad to watch - not the 'out of ads' message either !
EA_Blueberry
Community Manager
6 years ago
@lawmfw

Have you tried installing the app after deleting it? (If you linked your account to EA you won't lose the progress)

We have additional steps below to help in situations where a game is not working as it should.

iOS

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
lawmfw
6 years ago
is that how to fix the "restoring purchases" issue ? my phone memory settings ?
I have done uninstall/reinstall and it made no change
This only happen to me after installing sw 7.3.1 and only on one device (Android S7)
MAGICDAVESHROOM
Legend
6 years ago
I've had the restoring purchases bug for nearly a year, reinstalling, clearing cache, clearing data and even tapping on the pending button on the 100 seed packet pinata until it shows the price have no effect.
lawmfw
6 years ago
sw 7.4.1 also has the same 'stuck' on Recurring Purchases !