Forum Discussion

Seasoned Newcomer

4 days ago

Solved

Subject: Lost Account Recovery Request

Subject: Lost Account Recovery Request - Username: ATMEN

Hello EA Support Team,

I am having trouble accessing my old Plants vs. Zombies 2 account. Even though I am absolutely sure about the registered email address, whenever I try to log in, the game starts a brand new account instead of loading my old progress. I have tried all of my potential email addresses, but none of them worked.

Here are the details of my lost account:

- In-game Username: ATMEN

- Account Content: I had many unlocked plants, leveled-up cards, and various rewards/achievements earned from past completed in-game events.

I am 100% sure about the email address connected to this account, but the system just won't sync my progress. Could you please check your database for the username "ATMEN" and help me recover my years of hard work and progress?

Please help me get my account back. I look forward to hearing from you soon. :(

Best regards,

missing content

EA_Aljo
4 days ago
Hey there. Unfortunately, we're not able to help with account related issues over the EA Forums. I recommend opening a case so an advisor can assist. You can use the 'Contact us' button at the bottom of this page to do that. Thanks!

3 Replies

EA_Aljo
Community Manager
4 days ago
No worries. Just reach out again if you have any other issues. Good luck!
z0e3rrlpz06l
Seasoned Newcomer
4 days ago
Sorry my bad If you want, you can delete what I wrote, it's no problem.
EA_Aljo
Community Manager
4 days ago
Hey there. Unfortunately, we're not able to help with account related issues over the EA Forums. I recommend opening a case so an advisor can assist. You can use the 'Contact us' button at the bottom of this page to do that. Thanks!