Sync Fail with old game
Hi, I had a really old game of PVZ 2 on an old iPad, stuck on iOS 12, which makes it unfeasible to update PVZ 2. I now have a new iPad running iOS 16, and I would like to transfer my saved game to i...
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Before you make any further attempts, please note down or screenshot your original player ID on the old iPad.
Since you have not mentioned anything about email registration, I assume this method has not been tried. So we can give this a go first,
On your old iPad, start PVZ2 and from the main menu, click the cloud button, click register and register your email to your account (you will also get 100 free gems with the first time register).
On your new iPad, repeat the same registration using the same email address and you will be given a code to verufy you are the owner of the old account, once this is done you will get an ID conflict messgae and be given a choice to restore your old account onto the new iPad. Please make sure you select the old one with your original progress and NOT the new one as the wrong ID is selected here, your old data will be overwritten.
Once the old account is loaded, you can then check if the data (your game progress, items and in game currencies are correct, if not, then you need to go back to your old iPad, try watching an ads for gems or coins (so the amount is increased) and then do the ForceSync Player data option to update your local data to the server. Once this is done, do the force sync again on the new iPad and see if the new amount of gems (or coins) matched. If so, then everything is good, if not, you will need to contact EA Help Center and open a new case of 'Missing Content' for further assistance.
As you explained, I performed the registration on both iPads with the same email (both successful).
However, in neither iPads I was prompted with a conflict this time, despite refreshing the app.the old one still preserves its data while the new one has no original data.
What do you advise me to do ?
Thank you for the feedback.
Since the recovering failed on the new iPad. The obvious 2nd option is to delete the PVZ2 App on the new ipad and perform a new installation of PVZ2 and then run the email registration again. I am not sure whethr or not the game center is interferring but you might want to run it with and without to see if it makes any differences.
Another way to check whether your saved data is working is to try and do a fresh install of PVZ2 on another (3rd) device, it does not even have to be on IOS, and then try to go through the email registration and see if this works.
Thanks for your answer,
However, despite applying what you proposed the issue still persist.
What do you advise me to do ?
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