Sync Fail with old game
Hi, I had a really old game of PVZ 2 on an old iPad, stuck on iOS 12, which makes it unfeasible to update PVZ 2. I now have a new iPad running iOS 16, and I would like to transfer my saved game to i...
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Thanks for your answer,
However, despite applying what you proposed the issue still persist.
What do you advise me to do ?
Did you try to do a fresh install of PVZ2 on your phone (as a third device) to see if the account is recovered correctly?
Yes, sadly the problem persists
@ES-MajAlB-124 I have a suspison your old iPad is not saving its update to the server or saved to a wrong account.
Could you provide a little more details on your problem please?
1) What items are showing up on the old ipad but not on the new one?
2) Is the same player ID showing up on both iPads?
3) A quick sanity check please if May. Please note down the gems count on both ipads, then watch an ads for gems on the old iPad, does the amount increase by 3?
4) If so, could you try doing a force sync on the old iPad. Once this is done, do a force sync on the new iPad. Does the gem count increase by 3 on the new one?
Certainly, I appreciate your guidance on the issue :
On the old iPad, I can see all the progress – this includes all the worlds & levels defeated, plants acquired, and counts of gems and candies. Unfortunately, none of this progress is reflected on the new iPad. (Exception upon download where a confict prompt pop up and shows the correct #of plants, candies and gems with the correct ID)s
Yes, both devices display the same player ID.
On the old iPad, the gem count is 239, whereas on the new one, it stands at 100. After viewing the ad and subsequently refreshing both games, the count on the old iPad increased to 242, but the count on the new iPad remained unchanged at 100.
Given that the entire game progress seems to be at risk, I'm concerned about whether a force sync would be the most suitable solution. Would you recommend any alternative measures?
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