Unable to make purchases

Same issue.  I'm actually just trying to make a purchase and unable to...

@EA_Illium

Please look into this. I see you are responding to other threads, so why not help with this big issue that is going for almost a year? 

I have bought some plants with money a few years ago on my old phone. I got a new phone a while ago and transferred my PvZ2 account in there. I got everything back, along with the purchased plants. But there was a problem I keep dealing with: I get this annoying pop-up whenever I start the game and when I enter the shop it says "restoring purchase" and immediately goes "unable to complete purchase. Please try again" This is a problem for me because whenever I want to buy something from the shop it keeps popping up and until I get the problem solved it's just gonna block me from buying things from the shop. What do I gotta do to get rid of this?

If they are, they either have no idea of what to do, or don't care at all.

This was two months ago you said the teams were looking into this.  Is there any progress?  Can we get this fixed???

A Full Year now!!!! Come on and take my money already! 

So, over a year later, what did they find?

This problem has been going on for close to 2years now. They are aware as they acknowledged it ages ago but EA either cant or wont fix it.