Warning! Cannot move data to new device!

I am having this same problem.  I submitted a help request to EA and they said they cannot help me without my player number.  My old phone crashed and I cannot get the number from it.  I sent them my user name, email address, and a copy of a receipt with a transaction number from a previous purchase.  It seems to me that they should be able to use that info to look up my player number.

Can you help me or connect me with someone at EA who knows how to find the player number?

@davidwins13 

EA HELP can't/won't do anything unless you provide them with the correct player id number.

The won't look up your details or help which is why it's so important to write down or screenshot it in case of a situation like this.

If you have pvz on an old device you might be able to get it off that.

If you signed up for EA's email registration scheme they can send you a unique code to restore your account from their backups.

I logged into my account although still my data has yet to be transferred.

Hello there ım tag. And ı have same problem to. Listen we try to use old datas. But when ı log in ı cant use it ☹️. İts not about google or other program. Listen ı love Plants vs zombies but ı dont want play over again so you EA try to fix it or ı leave pvz 2☹️

If you are on IOS and have a new device you can copy everything from your old device to the new ones so you will not have to start the game from scratch.

This original post was dated back in 2014 so some of the information posted is now incorrect due to changes in later updates.

The Game save progress was made possible years ago with the introduction of email register and this also allows cross platform support on old progress recovery.

I suggest the mods should lock this post to avoid further posting and making confusions to new players.