Warning! Cannot move data to new device!

how you do it? pls help

Firstly EA seems to have changed everyone's player id at the last major update (the one when they tried to sync android and apple). There is now a different player id number and a new "persona" number. I put in a complaint about missing content and they couldn't help me when i supplied my old id number and i didn't know they'd changed. Why they don't still keep the old player id numbers on file is a mystery to me. If you have an android device then get it linked to google play so you can sync it with Google play so you have an easy way to recover your profiles and you can still get EA to restore them if all else fails.

I know this is an old post but i just wanted to give it a bump because this worked perfectly even though thanks to this user for posting this

What exactly was the solution?

Many were mentioned here, and I can't figure out what works.

Thanks!

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@EA_Spectre wrote:

Plants vs. Zombies 2 uses Google+ to sync your progress across your Android devices!  To enable this functionality, you will need to sign into your Google+ account in the game.

1. Launch PvZ 2.
2. In the lower right corner of the main menu, tap the g+ icon*.
3. You will be prompted to log in.

* If you have already logged in, your icon will instead resemble a gaming controller. You can tap it to view your Achievements and Leaderboard standings.

Did you log into your Google+ account in-game? What happened then?

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@DMF54321 

You can transfer your data to a new device if you sync your progress to the cloud. We have a help article below with steps on how to do that.

Cloud Saves for PvZ2

https://help.ea.com/en-us/help/plants-vs-zombies/plants-vs-zombies-2/save-your-pvz2-progress-with-icloud-and-google/

Hi, I think I experience the same thing. I sync my PvZ 2 with Google Play and EA account. Before, it works perfectly. I have stable internet connection but in the Cloud button where you sign in your EA account, I can't force sync data because it says I have poor internet connection.

I'm currently experiencing this problem.... I got a new phone and I've linked my Google play games profile to it and when I hit restore purchases it says s"restored 0 purchases"

I  can see all my achievements and such on Google play games, but nothing will restore.

I'm at a loss for what to do at this point as I don't have my old device anymore either.

Such to lose all my purchases and all the levels I unlocked, and having to start all over.

Why hasn't this been fixed yet?

Yes I logged into my Google play games account it even prompts me to restore purchases when I open the in game store, but when I hit restore it says "Successfully restored 0 purchases"

So now what?

Try reinstalling it through the Google playstore and if that doesn't work contact EA HELP center (below) and give them your player i.d. number and explain the problem.

Google play and EA have backups of your profiles so recovering them shouldn't be too much of a problem.