Forum Discussion

NikoSilver2's avatar
NikoSilver2
6 years ago
Solved

Why did EA steal all diamonds spent for maintaining my PvZ2 Battlez win streak?

I’ve been spending hundreds of euros to buy diamonds to maintain my win-streak multiplier (of x10) and they were all lost instantly when EA unilaterally decided to reset all win streaks for all playe...
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    Thank you for raising this to our attention. We'll provide these conversations to our quality team for training purposes. It appears some of these representatives were not aware of the change to killstreaks.

    From the latest update 7.3.

    What happens to getting rewards in win streaks, etc?

    We’ve revamped the win streak where  each time you complete 7 successful wins in a row, the streak resets. Rewards in 7 win streak slots have been increased to account for the update, and the overall cost to retain your win-streak has also been decreased. And you can still of course earn rewards at the end of each weekly tournament, per normal.

    (Source)

an2ny79's avatar
an2ny79
6 years ago

I dont know why someone claim that they are still investigating my issue (repeating streak) if this is a game plan. Maybe im talking to a simulated EA customer service????? See my follow up reply yesterday before i got above response few hours ago.

Based on logic and reasoning, I dont think this is a bug.. You should have just told me the truth in the first place that it’s intentional and game plan.  Beside, what could I do if I dont like it? Either stop playing or enjoy the changes... This is just a free game (not entirely)and if you chose to change, there is basically nothing we could do but to suck it up, right? It just annoying waiting and having a false hope from you guys.  Either way, im ok with the new game plan.. again, whether I like it or not, I just suck it up 🙂

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@an2ny79 

This is the correct information below.

From the latest update 7.3.

What happens to getting rewards in win streaks, etc?

We’ve revamped the win streak where  each time you complete 7 successful wins in a row, the streak resets. Rewards in 7 win streak slots have been increased to account for the update, and the overall cost to retain your win-streak has also been decreased. And you can still of course earn rewards at the end of each weekly tournament, per normal.

I've sent your case information to our quality team to avoid any further confusion. Thank you for raising that to us.

  • an2ny79's avatar
    an2ny79
    6 years ago
    I believe you, but what is annoying is EA customer service still claiming they are working on this case... as if they still havent been informed yet.
  • an2ny79's avatar
    an2ny79
    6 years ago

    This is my email correspondence with confusing EA customer service representative ...

    May 22

    EA

    Thank you for writing us back.
    Anthony, I would like you to confirm that the information you have shared in your previous email regarding the win streak, Is it from the official EA forum or from a third party website?
    If it is from the Official Ea forum, please share the screenshot of the information.

    May 23

    Me:

    Sent them the screenshot of this forum indicating this resetting streak is “by design”

    EA
    Thank you for contacting EA help.

    My name is Sheetal and I would assist you with your issue today.

    Our development team is already aware of this issue and they are still investigating the cause of the issues. They are working to address it as soon as humanly possible, However, we don't have an estimated time of resolution right now. Possibly related to multiple devices.

    Me:
    But i dont get it.... why in EA forum it was said to be a game plan NOT bug??? That is what im trying to clarify with you because EA is giving us mix info

    EA
    Thank you for contacting EA help.

    I have shared you the relevant information regarding the issue.

    Me:
    What info? I know that your technical team is working diligently.. what we are confuse about is why in EA forum, they claimed the streak reset is part of the game, yet you are still considering this as a bug ... is it a game plan or reset streak is not supposed to happen? Because if you are claiming they will fix it, you are giving us something to wait for (but hopefully real one)

    We just need to know if reseting 7 streak is how it supposed to happen so we can move on

    EA
    Thank you for contacting EA help.

    I really appreciate you for coming here and provide us your valuable feedback. Your feedback/suggestion always help us to improve our game and services.

    The in-game features are designed by Developers and can not be changed. Games are based on mechanism and algorithm.

    Now as a customer support representative level, I'll make sure to forward it further to my concern department. I really appreciate for bringing this to our notice.

    as you can see, they dont have concrete answer, but I will just assume this is by design.. its still annoying because it seems like EA customer service doesnt know what’s going on.. SMH

Featured Places

Node avatar for Plants vs. Zombies™ 2

Plants vs. Zombies™ 2

Discuss your experience with Plants vs Zombies 2 on our community forum.Latest Activity: 4 days ago
6,594 Posts

Recent Discussions