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UPU4U7's avatar
UPU4U7
Rising Rookie
16 hours ago

Can't Receive Purchased Items

Hello, I’m playing on my iPhone, and my account is set to Ireland. Today I purchased the Plant Pass, while the system told me “The purchase was successful,” the game showed: “Something went wrong with this purchase. Please restart the app to try again.” I thought it might fix itself after a while, so I then bought the Starter Pack. However, the Starter Pack contents still never arrived. I bought it two more times, and then realized that my card was charged every single time. I tried restoring purchases, but it says “No Purchases to Restore.” What should I do? Has anyone else had the same issue?

2 Replies

  • Hi Caleb, thanks for your Report!

    Could you answer a few questions for me to help us investigate this?

    1. What device are you on? (eg:Android galaxy s2/ ios iphone 17)
    2. What location is your storefront?
  • UPU4U7's avatar
    UPU4U7
    Rising Rookie
    2 hours ago

    Hi i'm using iPhone 16 Pro, and my storefront is Ireland. I participated in the beta test in 2024, and installed this version over the previous build.