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George62000's avatar
George62000
Seasoned Newcomer
21 hours ago
Solved

[FIX RELEASED] Unable to log in after May 11/12 update - Error 004:1101

After the update, my game errors out at ~64%, restarting doesn't help. I had 1 Iceberg Lettuce and 2 Winter Greens in pots, one of them in the 4th pot when the update happened. If it is because of pots, I would literally prefer to get my current plants in pots deleted. I'm kinda missing out on playing every day.

The error is the same every time, just the time is sometimes different.

CM title edit

android
crashing
freezing
progress issue
updates
  • EA_Leeuw's avatar
    EA_Leeuw
    16 hours ago

    Hey folks,

    Thanks for sharing your concerns!

    This was indeed an issue with the game, and a fix should now be available to download through the respective stores where the game is currently available.

    If you’re still experiencing the issue after updating, please let us know here in the thread. We’ll keep it open for now.

    Thanks!

7 Replies

  • CollapsarJXQ's avatar
    CollapsarJXQ
    Rising Newcomer
    1 day ago

    After the download window’s progress bar completes, the game always freezes at about 64% while loading, then crashes with an error message. I am unable to log into the game at all, no matter how many times I retry.

  • George62000's avatar
    George62000
    Seasoned Newcomer
    1 day ago

    Same. Did you have plant in the 4th pot when it "updated" today btw?

  • CollapsarJXQ's avatar
    CollapsarJXQ
    Rising Newcomer
    1 day ago

    No, but I had plants in the other three pots.

  • n44zvgqo2ciy's avatar
    n44zvgqo2ciy
    Newcomer
    23 hours ago

    My game stopped loading and keeps getting stuck at 68% and giving an error. This started happening after today's update.

  • n44zvgqo2ciy's avatar
    n44zvgqo2ciy
    Newcomer
    23 hours ago

    Did you have any uncollected diamonds from playing other games before upgrading?

  • hr6e6iryzvb4's avatar
    hr6e6iryzvb4
    Newcomer
    19 hours ago

    It seems like I'm having the same issue as well.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    16 hours ago

    Hey folks,

    Thanks for sharing your concerns!

    This was indeed an issue with the game, and a fix should now be available to download through the respective stores where the game is currently available.

    If you’re still experiencing the issue after updating, please let us know here in the thread. We’ll keep it open for now.

    Thanks!

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