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evv2ek367m2t's avatar
evv2ek367m2t
Newcomer
10 days ago

logging in and switching device

Hi everyone, we're still currently on the early access or beta mode so I understand there are some glitches with linking or saving game progress.

Recently, I lost my account and game progress. I originally played with my tablet initially as guest account then have created ea account and linked it thereafter. I then logged my account to my mobile phone which I have successfully logged in. I then played again with my tablet but my account have been lost as well as my progress.

I contacted the support, if im not mistaken, their explanation was "Since you linked your EA account only recently, your previous game progress is likely saved under your guest account or another account you used before linking. Unfortunately, progress doesn’t automatically transfer when you link a new account."

I got confused just because you started playing with guest account (which im sure everyone does when the game starts) then have the option to link it thereafter. What happened to me, started playing as guest account then link it thereafter then opened it on the another device, which then I have lost it.

thus I think its better just saving in google rather than EA account? or I just had a bad customer service explanation? I'm really confuse and it does not make sense for allowing you to link your account.

Will be really open to advice as planning to buy passes when the game will be on full launch that's why I'm not bothered as of the moment as it is beta

THANK YOUU

android
installation
progress issue
technical issues

1 Reply

  • EA_Wren's avatar
    EA_Wren
    Icon for EA Staff rankEA Staff
    9 days ago

    Hello evv2ek367m2t​ , I'm really sorry to hear that! In order to help investigate this, can I ask you a few questions and make sure I'm understanding this right?

    1. What are your device's make and model?(Example:Samsung Galaxy 24):
    2. Did you get the build from the Google play store or another source:
    3. When did the issue occur, was it sudden after logging in on another device, or after an update etc?:
    4. Were you able to progress on the same accounts on both devices, without any warnings or issues before you lost your data?:
    5. Any other details you can give to help us find the bug?:

    To clarify, you played as guest on tablet, created a new EA account and linked it. Then you played as guest on your Mobile until you were able to link your account and you linked your EA account which carried over your progress from your tablet? Then you went to play on your tablet again your progress was gone on both devices? 

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