Missing items and data wiped out by EA

I made multiple purchases and when i logged in recently i found out my items and data was wiped our by EA, which i than contacted help support who refused to refund me for the items i purchase which i did not get or even restore the item all they did was send this message and close the chat. my account was linked to EA account and google play account which both i have connected and tried been contacting ingame support to which the answer was the same as see in the screenshot "Please note that previous progress is wiped and currency earned in previous verision is not transferred" so the money i spent in buying things get deleted which i paid money for is gone? so i purchase the product with my hard earn money for nothing? i am not donating to the game and they offer compensation which wasnt what i purchased and the value of the compensation doesn't even match what i purchased