Forum Discussion

Re: Can't play pvz3

@Sishhwhshs28 Hi, thanks for the report.

To look into this, we would need a bit more information. Could you let us know the following:
- a screenshot of the error
- your device make and model
- Did it work before or has this been occurring since the first time you launched the game?
- your player ID, which you can find in the settings. If you can't get that far, that's fine.

2 Replies

  • I can't give my ID because I can't get that far into the game. My device is a samsung note 20

  • EA_Wren's avatar
    EA_Wren
    Icon for EA Staff rankEA Staff
    2 years ago

    Thanks for the information!

    I have a couple more questions:

    - Were you able download the game from the Netherlands Google play store without issue?

    - What language is your device set to?

    - Have you tried any mobile troubleshooting steps yet?

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