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JimFubar's avatar
JimFubar
8 years ago
Solved

(actual) lag

I installed PvZ GW1 on my new laptop two days ago and experience heavy lag since then. Since many people seem to mistake their system beeing to slow for the game to run smooth, i want to clearify th...
  • EA_Darko's avatar
    EA_Darko
    8 years ago

    @JimFubar Running a UO Trace would have no effect on your network. There were some issues with servers last night for a while but everything should be okay now.

    Looking at your UP Traces and you have connections issues, on the first UO Trace you have a packet loss of every single hop, anything other than 0% or 100% points to serious issues. On both UO Traces you have a Ping best/worst difference of over 100ms on almost every hop, anything over 100ms difference points to serious issues. I would recommend speaking with your ISP and showing them your UO Traces.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
8 years ago
You need to let the UO Trace populate, if you don't mind rerunning it and following the steps exactly as laid out.
JimFubar's avatar
JimFubar
8 years ago

Yea sorry for not reading the instructions clearly. I did two runs, both dumps are below, also as a file attachment.

greetings

1st run:

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
O2 192.168.1.1 1 8ms 7ms 7% 106 / 114 1ms / 100ms
loopback1.81.brun.0001-01.ber.de.net.telefonica.de 62.52.200.173 2 42ms 56ms 12% 100 / 114 14ms / 153ms
ae9-0.0002.dbrx.02.ber.de.net.telefonica.de 62.53.4.243 3 100ms 57ms 7% 105 / 114 15ms / 126ms
ae3-0.0001.corx.02.ber.de.net.telefonica.de 62.53.0.100 4 192ms 100% 0 / 114
ae4-0.0001.corx.02.fra.de.net.telefonica.de 62.53.0.73 5 55ms 100% 0 / 113
bundle-ether16.0001.dbrx.02.fra.de.net.telefonica.de 62.53.26.2 6 69ms 97ms 5% 107 / 113 26ms / 356ms
ae7-0.0001.prrx.13.fra.de.net.telefonica.de 62.53.2.57 7 98ms 95ms 3% 109 / 113 26ms / 328ms
akamai.prolexic.com 80.81.193.70 8 68ms 100% 0 / 113
a72-52-48-200.deploy.static.akamaitechnologies.com 72.52.48.200 9 103ms 94ms 5% 107 / 113 26ms / 451ms
a72-52-48-205.deploy.static.akamaitechnologies.com 72.52.48.205 10 94ms 90ms 7% 105 / 113 26ms / 319ms
* Unknown Host * 0.0.0.0 11 0ms
a209-200-168-132.deploy.static.akamaitechnologies.com 209.200.168.132 12 200ms 197ms 6% 106 / 113 116ms / 421ms
* Unknown Host * 159.153.92.10 13 301ms 192ms 5% 107 / 113 112ms / 409ms
* Unknown Host * 159.153.93.6 14 193ms 100% 0 / 113
* Unknown Host * 159.153.225.71 15 200ms 188ms 5% 107 / 113 112ms / 388ms
* Unknown Host * 159.153.226.67 16 203ms 100% 0 / 113

2nd run:

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
O2 192.168.1.1 1 2ms 4ms 0% 104 / 104 0ms / 107ms
loopback1.81.brun.0001-01.ber.de.net.telefonica.de 62.52.200.173 2 19ms 17ms 0% 104 / 104 14ms / 127ms
ae9-0.0002.dbrx.02.ber.de.net.telefonica.de 62.53.4.243 3 24ms 16ms 0% 104 / 104 14ms / 24ms
ae3-0.0001.corx.02.ber.de.net.telefonica.de 62.53.0.100 4 27ms 100% 0 / 104
ae4-0.0001.corx.02.fra.de.net.telefonica.de 62.53.0.73 5 100ms 100% 0 / 104
bundle-ether16.0001.dbrx.02.fra.de.net.telefonica.de 62.53.26.2 6 26ms 37ms 0% 104 / 104 25ms / 337ms
ae7-0.0001.prrx.13.fra.de.net.telefonica.de 62.53.2.57 7 26ms 30ms 0% 104 / 104 25ms / 98ms
akamai.prolexic.com 80.81.193.70 8 100ms 100% 0 / 104
a72-52-48-200.deploy.static.akamaitechnologies.com 72.52.48.200 9 27ms 33ms 0% 103 / 104 25ms / 243ms
a72-52-48-205.deploy.static.akamaitechnologies.com 72.52.48.205 10 26ms 32ms 0% 104 / 104 25ms / 131ms
* Unknown Host * 0.0.0.0 11 0ms
a209-200-168-132.deploy.static.akamaitechnologies.com 209.200.168.132 12 117ms 122ms 0% 103 / 104 116ms / 425ms
* Unknown Host * 159.153.92.10 13 114ms 115ms 0% 103 / 103 111ms / 198ms
* Unknown Host * 159.153.93.6 14 185ms 100% 0 / 103
ea-prod-sg-01.xbl-pub.ea.com 159.153.225.71 15 113ms 118ms 0% 103 / 103 112ms / 221ms
* Unknown Host * 159.153.226.67 16 203ms 100% 0 / 103

  • JimFubar's avatar
    JimFubar
    8 years ago

    *Update*
    After doing the Trace-runs that i posted earlier, I can't connect to the EA servers anymore. So before it was "only" lag, now i can't even join a game anymore. Could the tracing program have anything to do with this?

    *Update2*

    Connecting to the EA servers worked again now. Lag persists.

    greetings

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      8 years ago

      @JimFubar Running a UO Trace would have no effect on your network. There were some issues with servers last night for a while but everything should be okay now.

      Looking at your UP Traces and you have connections issues, on the first UO Trace you have a packet loss of every single hop, anything other than 0% or 100% points to serious issues. On both UO Traces you have a Ping best/worst difference of over 100ms on almost every hop, anything over 100ms difference points to serious issues. I would recommend speaking with your ISP and showing them your UO Traces.

      • JimFubar's avatar
        JimFubar
        8 years ago

        This is not "solved".

        I took my Laptop to my girlfriend's aparment, she has a different Provider(more bandwith), different Router (newer, 5GHz band capable). Still lagging a LOT.
        This is very very likely a software problem an EAs side.

        UO Trace done in my girlfriends apartment: 

        Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
        * Unknown Host * 192.168.2.1 1 33ms 15ms 1% 113 / 115 1ms / 307ms
        dslb-188-102-048-001.188.102.pool188.102.48.1 2 11ms 12ms 4% 110 / 115 7ms / 313ms
        * Unknown Host * 188.111.206.214 3 16ms 17ms 0% 114 / 115 7ms / 312ms
        * Unknown Host * 0.0.0.0 4 0ms
        * Unknown Host * 92.79.212.137 5 23ms 11ms 5% 109 / 115 9ms / 32ms
        * Unknown Host * 145.254.2.191 6 23ms 28ms 2% 112 / 115 19ms / 325ms
        * Unknown Host * 145.254.2.191 7 31ms 24ms 2% 112 / 115 20ms / 226ms
        akamai.prolexic.com 80.81.193.70 8 23ms 24ms 6% 108 / 115 20ms / 123ms
        a72-52-48-200.deploy.static.akama72.52.48.200 9 21ms 36ms 2% 112 / 115 20ms / 352ms
        a72-52-48-205.deploy.static.akama72.52.48.205 10 25ms 28ms 3% 111 / 115 20ms / 325ms
        * Unknown Host * 93.191.173.3 11 157ms 100% 0 / 115
        a209-200-168-132.deploy.static.ak209.200.168.132 12 100ms 105ms 2% 112 / 115 99ms / 412ms
        * Unknown Host * 159.153.92.10 13 108ms 112ms 1% 113 / 115 107ms / 413ms
        * Unknown Host * 159.153.93.6 14 107ms 100% 0 / 115
        * Unknown Host * 159.153.225.67 15 108ms 110ms 2% 112 / 115 105ms / 408ms
        fert01-eqx-iad.ea.com 159.153.226.65 16 106ms 100% 0 / 114

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