Community Manager@sKillfLow So what would happen is that I would need players to post this as a bug report with the following info. Once I have everyone's info, I send it on up after players have tried to troubleshoot it. Some players say its working on another device and not the main one, while others say getting it to sync on a second device and going to back to the main device with a reinstall resolved it.
I need enough players saying that no steps at all work before i can escalate them to the team.
@EA_Shepard wrote:@sKillfLow So what would happen is that I would need players to post this as a bug report with the following info. Once I have everyone's info, I send it on up after players have tried to troubleshoot it. Some players say its working on another device and not the main one, while others say getting it to sync on a second device and going to back to the main device with a reinstall resolved it.
I need enough players saying that no steps at all work before i can escalate them to the team.
- Product:
- Platform:
- Device Model, Manufacturer, and Operating System Version:
- Isolated to a specific network (cellular, Wi-Fi): yes/no (if yes, which)
- User ID:
- Current App Store Region:
- Date/time issue occurred
- What type of issue do you have?
- Which mode has this happened in?
- Which part of the mode?
- Summarize your bug
- How often does the bug occur?
- Steps: How can we find the bug ourselves?
- What happens when the bug occurs?
This finally resolved... and maybe the team can research why it's like this. Essentially, comparing and contrasting between my older Samsung A20 (that plays) vs. the new Samsung A54 (that had issues syncing), I noticed that on my older phone the PvZ Heroes was launching via Samsung Gaming Hub™️. So on my new phone, I went to the hub and added PvZ. No issues launching and my account sync'd no problem. Annoying, but at least we have the reason. Samsung seems to need PvZ to run in this container in order to sync data.
