Hey @tontontries
It looks like the Easy AntiCheat and Kaspersky are conflicting with each other.
Can you make sure that Kaspersky is fully disabled when you try to launch Plants vs Zombies?
Thank you 🙂
- iluminate
Hey, can you also try to find a solution to this problem I have. I also done all the things @tontontries did, but nothing works. I press play on the game, then a black window appears and closes and then it bring me back to origin. I would really appreciate if you could find the problem. 🙂
i have the same problem as @TheRealMage04
i need help
Community Admin@jaaquemate5 Can you post your dxdiag info?
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@tontontries Can you elaborate on why you can't play when you restart with a Clean Boot? Can you try restarting your usual programs one by one to find the one that's triggering the black screen?
@TheRealMage04 Does a Clean Boot or trying another Windows user account have any effect?
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
@EA_DavidNo, unfortunely. I tried every option and it doesn't solve the issue. Have you check my dxdiag file to see if there is something interfering the game.
I had this problem so i tried playing on a new windows user and it worked for me.
