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castelo00's avatar
4 years ago
Solved

Black Screen HELP

Hello black screen on ps4 , PvZ garden warfare 1. Infinite loading ONLY with the flower on the bottom right. Still can hear the ppl on the mic talking. Plz help


Zeelmaekers - Edit / move to the right place

  • @castelo00 Can you go through the following steps to see if this still happens? 

    Make sure your game software is up to date: 

    • Go to the PlayStation home screen.  
    • Highlight the game you're playing and press the Options button on your controller. 
    • Select "Check For Update" and install any updates that are available. 

    Make sure your PS4's system software has the most recent update: 

    • Select Settings at the top of the PlayStation home screen. 
    • Choose "System Software Update" and allow any system updates to install. 
    • Reboot your PlayStation 4. 

    Clear your PS4's cache: 

    The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.  

    1. Press and hold the PlayStation button on your controller.  
    2. Select "Turn Off PS4".  
    3. Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds. 
    4. Restart the PlayStation 4.  

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    @castelo00 Can you go through the following steps to see if this still happens? 

    Make sure your game software is up to date: 

    • Go to the PlayStation home screen.  
    • Highlight the game you're playing and press the Options button on your controller. 
    • Select "Check For Update" and install any updates that are available. 

    Make sure your PS4's system software has the most recent update: 

    • Select Settings at the top of the PlayStation home screen. 
    • Choose "System Software Update" and allow any system updates to install. 
    • Reboot your PlayStation 4. 

    Clear your PS4's cache: 

    The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.  

    1. Press and hold the PlayStation button on your controller.  
    2. Select "Turn Off PS4".  
    3. Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds. 
    4. Restart the PlayStation 4.  
  • water_fd's avatar
    water_fd
    Seasoned Newcomer
    1 year ago

    I have that exact same problem but i tried all of those options. They dont work

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