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7458762's avatar
7458762
4 years ago
Solved

Black screen in Battle for Neighborville

Hi so recently i got the xbox game pass and decided to get the Plants vs. Zombies Battle for Neighborville and i had to download the EA app but when i downloaded the game and the app game was simply ...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    HI @7458762 Can you go through the following steps and check if this continues to happen?

    • Run the EA App as admin, and ensure any security software is not interfering with EA App or PvZ BFN.
    • Run the System File Checker tool then check for windows and graphic driver updates. 
    • Make sure any other Anti-cheats from other games are not running when attempting to play. 
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

HI @7458762 Can you go through the following steps and check if this continues to happen?

  • Run the EA App as admin, and ensure any security software is not interfering with EA App or PvZ BFN.
  • Run the System File Checker tool then check for windows and graphic driver updates. 
  • Make sure any other Anti-cheats from other games are not running when attempting to play. 

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