Update: I just got off the phone with the fifth different EA Customer Service rep. LONG story short (which includes me submitting screenshots that were already uploaded before; there are 15 files in my "My Cases" folder for this), he "escalated" my issue to "their Technical Specialists team". I'm supposed to receive an e-mail with the next steps.
I need everyone's advice: the CS rep asked me to delete PvZ:GW2 and reinstall it before the Tech Specialists contact me. He assured me that all my data would be "in the cloud". I'm very hesitant to do this.
What do you think?
Update:
I was really, really hoping for some codes I could redeem in-game that would give me my missing coins, add-on content (which, in my case, should have equaled more coins), and maybe even a bonus code that gave me something for my trouble.
Instead, I get this e-mail:
This is in regard to the issue you've reported to us where you have multiple missing purchases. Honestly, after looking this over, I think this is likely linked to your PSN account. I Suggst here you talk to Playstation about an account related issue. One single missing piece of content is a one-off, multiple of different types is account related.
We also have a toooooooooon of great self help resources at your fingertips! Please check out answers.ea.com, ea.com/forums, or the social media pages for any of your favorite EA titles for additional information, help, or even nuggets of advice from our helpful community!
Once again, thank you for speaking with our specialist department at EA help. Should you have additional questions please feel free to reach out or add them as an addition to this case. Thank you again and fair thee well until we speak again!
So, no, EA was unable to help me. I'm supposed to call PS Customer Service now and spend untold hours trying to find some thread somewhere on "social media pages" about my issue. Oh, and check out the EA Forums... I think EA should be checking out the EA Forums - especially the Technical Issues forum...
Not happy.
