an hour ago I purchased the 280k coin pack twice on store.playstation.com (the higher packs dont show up except ingame) hoping it would work since the 600k+bonus pack I bought a month ago ingame never gave me the coins (EA support ended up telling me to contact psn support, psn support told me to contact EA support)
EA Needs to fix this issue ASAP
if any staff can confirm transactions, my transaction ID's are 148094713992 and 148094713974 (I have already tried all the tricks to see if I can fix it myself, except a full factory reset)
EDIT: forgot to mention the money already came out of my bank account, so if I dont get my coins this time, it will be fraud on the part of EA
So, as I type, Playstation Customer Service is telling me to contact EA Customer Service. I just requested a refund and am preparing to be denied (edit; yep, denied on ALL THREE TRANSACTIONS).
I've told the PS CS rep that this bouncing back and forth is happening to other people and this is borderline fraud.
Now, I'm thinking we have a class-action lawsuit germinating in our hands. If this has happened to three people who frequent (let's admit) a "back water" of the online game community, imagine all those folks who have reported this issue elsewhere or not at all. Our numbers could swell within a few days. EA would have to do something at that point.
Update: I asked to speak with a supervisor who all but admitted that I met the refund policy, then flatly refused to refund my money. Transcripts are available. When I asked for a direct line to their fraud department, the chat abruptly ended.
