Can’t Link Account to Nintendo Switch

Question

Hey! I recently downloaded Plants vs. Zombies Battle for Neighborville, but I’m unable to access the game’s online mode. It says I need to link my EA account to my switch first; however, whenever I try to log into my account, it says the request could not be completed. I have reset my password several times, redownloaded the game, and used an alternate account, but nothing has worked so far. The offline mode works normally. Any help would be appreciated, thanks in advance!

ea_illium · Answer

@WenisButterCup  To confirm, is either your EA or Nintendo account a child/underage account?

wenisbuttercup · Answer

No, they are both marked as adult accounts.

ea_illium · Answer

@WenisButterCup  When you tried to link an alternate account, was that an alternate Switch or EA account? Did you get the same message both times?

wenisbuttercup · Answer

I tried to sign in with two separate EA accounts, but the same message appeared both times.

ea_illium · Answer

Hi&nbsp;@WenisButterCup&nbsp;Thanks for this, we have 3 workarounds we can try to see if this continues:&nbsp;

A:&nbsp;Docking the Switch and displaying on your TV/Monitor should allow you to link accounts without issue.

B: For Switch Lite:&nbsp;If you press A on the screen to continue instead of clicking on the touchscreen it should continue through the linking process.

C: Once the page to link begins to load, give the page 1 to 2 full minutes before trying to interact with the page to see if the issue continues.&nbsp;

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Can’t Link Account to Nintendo Switch

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