I am sorry you are experiencing issues with your child account. For sure child accounts can cause issues and I also apologize that the help on the phone wasn't what you were looking for. This forum is a place where players can help each other. We did set the system up to only work this way, but sometimes trying the Origin account on the PC is a way to troubleshoot it. You shouldn't need to download Origin on the PC but only log in to her account on PC.
Are you able to play the game now or is the account still having trouble? If you are still having issues please feel free to PM me and I will try to help if I can.
Have a good day,
-Jenni
Thanks to EAs age restrictions for playing PVZ, for the childrens safety, Ive now created a new account for my 10 years old as a solution after using several hours trying to find a way to make it work. Now he has no restrictions at all. So much for kids protection.
It will be the last EA game in our house I hope.
Same here, apparently PvZ and/or EA completely ignore parental controls on the PS4. If I as a parent think my children are fit to play a game like this (and let's be honest, it IS a game for children), then that's all EA should be concerned about.
