[UPDATED] Pvz Heroes No Match Found Error

Usually when I open the game it says "Connection Not Found". When I try to play ranked it says "No Match Found". One time this popped up "Please connect to the internet to download necessary files. You can play offline when the download is complete."

I have tried all the troubleshooting guide steps. This happens only on my Android phone, even with other accounts.

Hi, since the recent update I can no longer participate in events and chalenges. Error message “unable to connect to store”. How can I fix this?

I can still play battles

thanks,

@KEVINNGW2 Which device are you playing on? I play on iOS and mine is fine on that one. 

Hey, everyone,

If you are running into an issue crashing on your devices and the game has been uninstalled and reinstalled since the update, please reply with the following information:

• Product: 
• Platform:
• Device Model, Manufacturer, and Operating System Version:
• Isolated to a specific network (cellular, Wi-Fi): yes/no (if yes, which)
• User ID:
• Date/time issue occurred 
• What type of issue do you have? 
• Which mode has this happened in? 
• Which part of the mode? 
• Summarize your bug:
• How often does the bug occur? 
• Steps: How can we find the bug ourselves? 
• What happens when the bug occurs?

Product: PvZ Heroes

Platform: Android

Device Model, Manufacturer, and Operating System Version: Xiaomi Redmi Note 11 Pro 5G, MIUI Global 14.0.7

Isolated to a specific network (cellular, Wi-Fi): no

User ID: 1005032830654

Date/time issue occurred: Feb 27th, 2024

What type of issue do you have? I can't play online matches

Which mode has this happened in? Friendly battle, casual, ranked

Which part of the mode? -

Summarize your bug: Connection error messages, can't play online

How often does the bug occur? Always

Steps: How can we find the bug ourselves? Possibly by uninstalling and reinstalling the game

What happens when the bug occurs? -

This just happened to my friend too. We tried to do a friendly battle. They tried to challenge me but the game wanted an update. Update was 494 MB. They tried to challenge me again: "No Match Found". I asked them to try ranked, didn't work. So completely same bug as the one I got yesterday. An update and then online matches don't work.

I still have the bug on my phone but I have been able to play on a different device.

Product: Plants vs Zombies Heroes
Platform: iOS
Device Model, Manufacturer, and Operating System Version: Iphone 6S, 15.8.1
Isolated to a specific network (cellular, Wi-Fi): Yes, both.
User ID: 1002218484082
Date/time issue occurred: 27/02/2024, at 2:23 PM
What type of issue do you have: No Match Found issue after new update. After reinstall, same issue.
Which mode has this happened in: Battle Ranked Mode
Which part of the mode: Casual Battle and Ranked Battle
Summarize your bug: NO MATCH FOUND 
How often does the bug occur: After a new update instaled (version 1.40.130)
Steps: How can we find the bug ourselves: No idea...
What happens when the bug occurs: Nothing, but I still not able to play Ranked Match, but others are fine, Dailies are fine.

plz Fix "NO MATCH FOUND"

Then today, I was open the game, want to play it offline, then I got this notif, FOR DELETE MY ACCOUNT?

I NEVER REQUEST IT. Why would delete my account???

So I pressed continue and the game back to normal, but I afraid to turn on my WiFi again. I don't want to lose my account.

@KEVINNGW2 If that was not you, the only other way to do this is by contacting support or filing a case to have the account deleted. I would suggest reaching out to support to secure the EA account side and then secure the Google or iOS account.