I am sorry you are experiencing issues with your child account. For sure child accounts can cause issues and I also apologize that the help on the phone wasn't what you were looking for. This forum is a place where players can help each other. We did set the system up to only work this way, but sometimes trying the Origin account on the PC is a way to troubleshoot it. You shouldn't need to download Origin on the PC but only log in to her account on PC.
Are you able to play the game now or is the account still having trouble? If you are still having issues please feel free to PM me and I will try to help if I can.
Have a good day,
-Jenni
I just spent hours speaking to EA reps on the phone with this exact same issue. I spoke to 3 different reps and none of them were aware of this issue. Seriously need to move support back state side where people will listen to what the problem is before talking over you with awesome 'troubleshooting' steps like uninstall/reinstall.
Currently no solution except to allow my kids to play this game from my account instead of their own. What an enormous pain in the * for your customers. This game was actually purchased by my son and he can't play it on his account. After a few days without being able to play a game he paid for there is now a second generation in my home that will think twice before buying a game from EA.
