This was the response I had from EA, excuse the typos as I was doing it on my phone
Chat Transcript
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Mohd: Thanks for contacting EA Customer Experience, my name is Mohd. How may I assist you today?
you: My brother can't play pvz garden warfare on the psi
you: *ps3
you: It says there are parental controls in effect but there aren't any set up on the ps3 or the pan
Mohd: Oh I see.
Mohd: Before going ahead may I know your name please so that I can address you?
you: Richard
Mohd: Thanks Richard for your name.
Mohd: Do not worry I'll check this for you.
Mohd: May I know the Origin account Email address to which the game is registered to look into the issue?
you: Thanks, he hasn't been able to create an origin account because he's only 10
you: From what I've read on the forums and the psn forum this appears to be the issue
you: As the game wants him to create an origin I'd but he isn't old enough so just gives the parental control error
Mohd: Okay.
Mohd: In that case he will not be able to play the game.
Mohd: To play online he is not old Enough.
you: Is there due to be a fix seeing as the game is rated 7+
Mohd: I am sorry but nothing can be done in this issue.
Mohd: Is there anything else I may assist you with?
you: Is there any way you can feed it back as there is already a lot of anger at ea on both the ea forum and the psn forum at the fact that under 13 year olds can't play the game
Mohd: I can understand but it's all for the security of the children.
Mohd: By the way I'll mention this issue in the notes.
you: Thanks
Mohd: You are most welcome Richard.
you: It wouldn't of been an issue except the game is advertised as suitable for children over 7
Mohd: Yes but to play online 7 years is not enough
Mohd: I have mentioned your issue in the notes.
you: Thanks, have a great day
Mohd: I wish I could do something from my end
Mohd: But it is not in my hand.
Mohd: You are most welcome.
Mohd: Thank you for contacting EA. Have a great day.
This is still a problem. I cannot get my son's PSN sub-account to work with PvZ. What a nightmare. I contacted support, and they said they 'could not find his sub-account', and that I needed to contact Sony, even though I gave the rep the link directly to the PSN web page with his account. He is also able to play other non-EA online games with his subaccount. This is a zero for customer support. They have not fixed this problem in the 3+ years it has existed, and seeming are tone-deaf to even trying.
So, I am stuck having to let him use my master account for which there are no restrictions.
