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tranphuloc's avatar
tranphuloc
2 years ago

Cannot start game plant vs zombies

Hi,

I bought the game Plant vs Zombies vs EA app months ago and played 48 hrs. My email account is [edit: email address removed].

Suddenly on Wednesday I cannot start the game. i tried all the trouble shootings step from EA supporters: Flush DNS, clean boot, reinstall EA app, reinstall Game, Clear EA Cache. But the issue still persist

The game stuck at the step Activation, even though I tried enter the product key but it didnt work out

3 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @tranphuloc,

    Sorry to hear about the issue.

    Could you perhaps try these steps?

    1. Open Windows File Explorer and copy/paste this 'url' into the address bar: C:\ProgramData\Electronic Arts\EA Services\License.
      1. If you can't copy/paste this 'url', you can enable the "View hidden files and folders in Windows" option via these steps and navigate to the folder manually.
    2. In the "License" folder, where you should be if you've followed the above-shared steps, check if you can see files with the ".dlf" extension.

    3. If they're there, delete these files and launch the game again. The game should now work.

    If you continue to experience the issue

    If you continue to experience the issue, please provide the following details (please click on "Spoiler" to reveal the info):

    Spoiler
    • Windows version and build number (Press Windows keyboard button + R > Type “winver” (without the quotes), and press the Enter button on your keyboard),

    • EA app version (EA app > Top-left Hamburger Menu > About),

    • The region you're from,

    • Are you using an internal or external drive to play your games?

    • Are you using an HDD or SSD?

    • Date this issue started (is it still happening?)?

    • Other error(s)?

    • If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself (you can use YouTube or Streamable to share these),

    • Please share a DxDiag,

    • IMPORTANT:
    • Please share an EA app Error Report ID. Steps can be found here on how to generate this ID.
      • If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".
    • Please share logs of the EA app, by either creating a .rar file of them and adding them to your post,
      • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs.
    Thank you!
  • tranphuloc's avatar
    tranphuloc
    2 years ago

    Hi,

    Thanks so much, the issue is fixed by removing DLF file per your advice.

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