Forum Discussion

4 years ago

Cannot use the content. Cannot connect to the server to verify the license

I have a PlayStation plus subscription which I renewed today. On downloading fifa 22 I see a lock symbol on the game and on clicking on start I get “Cannot use the content. Cannot connect to the s...

carceon

4 years ago

I'm having the exact same issue. A fix would be nice. Feels not great to have a game installed and being unable to play.

This said, it may be more of a PlayStation plus issue, since the other monthly game has the same issue.

EA_Darko

Community Manager

4 years ago

Hey all, you are correct that this is in fact a PSN-related issue rather than a game issue.

Can you ensure that the account you are logged in on is the one that owns the game and the account with the active PS+ membership is set as the system primary?

Restoring licenses can also help: https://www.playstation.com/en-us/support/games/restore-licences-playstation/

If nothing works then, please speak with PSN support who will be able to advise you further.

Darko