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PVZGamer9999's avatar
PVZGamer9999
New Novice
2 years ago
Solved

Can't Install PvZ GW2 Through Game Pass App on PC

I Have A Problem With PvZ GW2 Where I Can't Download It But I Have Game Pass Can Someone Please Help Me?

Image2 Proves That I Have Game Pass

  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @PVZGamer9999 If it isn't showing at all, that could be quite a few things. We cannot see your account side so there are a few things to check first.

    Log into profile.ea.com with your EA account and under connections, make sure you see your Xbox Gamertag linked

    If you do, log into Xboxlive.com and make sure you have the correct Game Pass Sub. 

    You should see this on your EA Profile as well.

    In the Xbox App search the game and see what options you have. It would say download, play with Game Pass, etc. Depending on the sub you have, the option will vary. I logged in with an account that does not have Game Pass and it says play with Game Pass and wants me to purchase it. If that happens its a subscription issue not a game issue.

5 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @PVZGamer9999 Hey, will it let you install from the EA App? I see the download icon in the EA App itself. What does it show you in the Xbox App?

  • PVZGamer9999's avatar
    PVZGamer9999
    New Novice
    2 years ago

    @EA_ShepardNo It Won't Show Me That I Have EA Play With Game Pass When Ever The Download Button Press Download It Tells Me That I Need To Buy Or Get EA Play I Have Tried All Ways Of Trying To Fix It I Want To Play PvZ GW2 But It Just Won't Show That I Have Game Pass With EA Play Sorry For Taking A While To Reply! 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @PVZGamer9999 If it isn't showing at all, that could be quite a few things. We cannot see your account side so there are a few things to check first.

    Log into profile.ea.com with your EA account and under connections, make sure you see your Xbox Gamertag linked

    If you do, log into Xboxlive.com and make sure you have the correct Game Pass Sub. 

    You should see this on your EA Profile as well.

    In the Xbox App search the game and see what options you have. It would say download, play with Game Pass, etc. Depending on the sub you have, the option will vary. I logged in with an account that does not have Game Pass and it says play with Game Pass and wants me to purchase it. If that happens its a subscription issue not a game issue.

  • PVZGamer9999's avatar
    PVZGamer9999
    New Novice
    2 years ago

    @EA_ShepardIt Turns Out I Was Doing It In A Way Where The Store Account Was The One Game Pass And So That It Gave My Xbox Account Game Pass So I See Microsoft Fixed It And It No Longer Works Just Logged Into The Other Account And It Worked Thanks!!!!! Very Cool @EA_Shepard 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @PVZGamer9999 wrote:

    @EA_ShepardIt Turns Out I Was Doing It In A Way Where The Store Account Was The One Game Pass And So That It Gave My Xbox Account Game Pass So I See Microsoft Fixed It And It No Longer Works Just Logged Into The Other Account And It Worked Thanks!!!!! Very Cool @EA_Shepard 

    Right on! You are most welcome! 

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