Can't play multiplayer. Everytime I enter the portal, it says it found a match

It has been several days now and the multiplayer portal on pvz gw2 still isn't working. The only multiplayer modes that have been available to play are the town hall and co-op. Everytime I try to play multiplayer,  it says that it found a match,  but then says it failed to connect.Is there a plan to fix this or is this how it will be going forward. I'd like to know if multiplayer will be no longer available, if so I can abandon this game and let people know it's not worth playing or buying.