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504SPUD's avatar
504SPUD
7 years ago

Can't play multiplayer. Everytime I enter the portal, it says it found a match

Can't play multiplayer.  Everytime I enter portal, it says it found a match and then kicks me out, saying it failed to connect. I can play garden ops and the only game mode i was able to enter was mi...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Hey everyone,

We're seeing reports on this and we need some information for the team. Can you reply back with the following:

  • Xbox Gamertag/PlayStation ID/Origin ID
  • Which region are you connecting from?
  • What is the specific error message you get?
  • Where do you exactly get this error message? (Which mode/event)
  • Does this still happen after rebooting your network? (unplug your modem/router for 5 minutes). Connection Troubleshooting
  • Does this still happen after you power cycle your console or Origin if you're on PC?
504SPUD's avatar
504SPUD
7 years ago

I've tried unplugging my game console and my router. I've also tried uninstalling and re-installing the game and the problem is still there. I've also tried the North America east and west servers and it still won't let me play multiplayer. When I enter the multiplayer portal, it says "found best match", then after a while of it trying to connect, I get a message saying that it "failed to connect" or "my connection timed out." 

  • the1andonlie's avatar
    the1andonlie
    7 years ago

    I'm having the same issues as all these players commenting. Please fix this issue, I'd actually really like to play other game modes besides garden ops and the community event. Keep up the great work! 

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