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Anonymous's avatar
Anonymous
9 years ago
Solved

Card packs giving -1 Cards

I first noticed this with the basic packs occasionally giving me 2 cards instead of 3, then over the last 2 days I completed 3 Hero Quests granting a specialty pack. Which should be 6 cards. However, I only received 5 cards from those 3 packs, even though  the first 3 Quests I completed gave me the appropriate 6 cards. I contacted support after the first error and they gave me 100 gems for the error, which I am okay with. But after contacting them again they said to post here on the forums since this may be a glitch and to have my account credited appropriately.

I have screenshots of all 3 times the pack only gave 5 cards, though I have only uploaded 1 set of them. You'll notice on the second picture the edit icon says there should be 6 new cards, but then when going into the deck to look there are only the 5 cards that are "new," not the 6 it is displaying.

Version: 1.8.26
Player ID: 1002334432904
Android Nexus 5x - Nougat 7.0

  • EA_Andy's avatar
    EA_Andy
    9 years ago

    Hi @krushhhhh

    It looks like you got 2 of the same card in the one pack. So 5 unique cards, but 2 of the same one, giving 6 in total.

    - Andy -

2 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    Is this issue still occuring? I got 2 cards once( only once) while buying from the H coins but now i'm getting three. 

  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    Hi @krushhhhh

    It looks like you got 2 of the same card in the one pack. So 5 unique cards, but 2 of the same one, giving 6 in total.

    - Andy -

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