Unable to Join Friend’s Game in PvZ Garden Warfare 2

I’m reaching out with an issue in Plants vs. Zombies: Garden Warfare 2. My friend and I are unable to play together or join each other’s game sessions. We have tried most troubleshooting methods, and this is not related to privacy settings.

One of the problems we encountered is that we could not accept invitations to join each other's game. We also tried joining the same world in Garden Ops, but we received an error message about a connection issue with the session. No matter what we try, we simply can’t connect.

Is there any way this issue can be resolved on your end, possibly related to the servers?