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Anonymous's avatar
Anonymous
10 years ago
Solved

Deluxe Edition code failed

Once I redeemed the code, none of the exclusives content (exclusive plant and zombie customization sets, Grass Effect Z7 Imp and Mech character variant and 200,000 PvZ Coins and more) did not download into the game. I tried to reenter the code but I get the message that it has already been redeemed. Please help. Thank you.
  • EA_Andy's avatar
    EA_Andy
    10 years ago

    @clarktron2000 - that's strange, even without the deluxe content the mailbox should have more than just one page. At one point I remember not being able to scroll across but I can't remember which platform that was as I've played on all 3.

    Can you give this another go, perhaps try on both plants and zombies side and see if you fair any better?

    If you still can't get the content and can't redeem the code again you'll need to speak with one of our game advisers.

    To contact an adviser please follow the steps below: 

    1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
    2. Make sure you are logged in (top right corner) and select 'Help with Game'
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Contact Us' at the bottom right on the new page
    5. Select your platform and then 'Next' 
    6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

    Cheers,

    - Andy -

4 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    Check the mail box in game in the backyard battleground.  Mailbox->tab to item describing preorder -> Go to the sticker store and redeem card packs with Z-7 mech etc -> use them in game

  • Anonymous's avatar
    Anonymous
    10 years ago
    The mailbox does not give the option to tab. Shows page 1/1 and nothing about the content that should be there. The vending machine has the sticker shop but those deluxe edition content is nowhere to be found.
  • glenoliver's avatar
    glenoliver
    10 years ago
    On another thread, zxomar80xz offered a solution which worked perfectly for me:  
     
     

    "After entering the code go to the Xbox menu, then manage instead of launching the game, and you should see your bonus ready to install there. After the install, launch the game, go to the sticker shop, and press Y. All of your bonus packs should be there."

  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    10 years ago

    @clarktron2000 - that's strange, even without the deluxe content the mailbox should have more than just one page. At one point I remember not being able to scroll across but I can't remember which platform that was as I've played on all 3.

    Can you give this another go, perhaps try on both plants and zombies side and see if you fair any better?

    If you still can't get the content and can't redeem the code again you'll need to speak with one of our game advisers.

    To contact an adviser please follow the steps below: 

    1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
    2. Make sure you are logged in (top right corner) and select 'Help with Game'
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Contact Us' at the bottom right on the new page
    5. Select your platform and then 'Next' 
    6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

    Cheers,

    - Andy -

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