Deluxe upgrade not working.
Hi, I'm hoping someone can help. I purchased the deluxe upgrade a couple of days ago, but the content is not appearing in Rux's shop. I have uninstalled, reinstalled the upgrade and the entire game. ...
Forum Discussion
EA_David
Community Admin
Community AdminThank you. I take it that you've restarted from the power menu already? If not, can you try it?
If this has no effect can you try clearing cache and restoring licenses?
To clear cache
- Press and hold the PlayStation button on your controller
- Select Turn Off PS4
- Let the PlayStation 4 fully power down and wait at least 30 seconds
- Restart the PlayStation 4
- Hold L1 + R1 while booting up the game
Note: This will also reset your brightness setting and choice of language.
Restore licenses: https://manuals.playstation.net/document/en/ps4/settings/license.html
Also, can I check what region you're in/which regional store you bought the upgrade in, and if your copy of BFN is from that same region's store?
Is there any way to manually give us the content individually?? Mine says Ive purchased and installed but I dont have the deluxe add on content from rux :/
ea username is mgmnr9
ps4 username is mgmnr9
- EA_David
@Mastertonberry73 Thank you for the info given.
@mgmnr9 Can you double check you've tried the steps listed previously?
Also do you happen to have the case number for your previous case? I have heard back from PlayStation 'Specialist team' but now they want screenshots of the conversation I had with EA via twitter! This is all getting rather annoying now! I have a case number from PlayStation if that helps at all?
- EA_David
Thanks for offering, but I'd have no use for such a thing. We've re-highlighted your case (and some others who've reported this since your post), hopefully we'll have some movement soon.
Yeah I haven't heard anything from EA about this....still missing the content. ☹️ Im sad
I've been waiting nearly 2 weeks for this to be sorted. I totally understand that there are so many glitches and problems with the game, players being invisible, screen crashes, even the wrong emojis coming up when you select them, just to name 3! But waiting 2 weeks for this to get sorted? At the end of the day, we are all paying to play this game, PS or Xbox subscription and the EA subscription.
EA support has, to be fair, tried their best with the usual fixes,none of which has worked. There are many who are having this exact problem, but it really needs to be sorted now.
I am getting to a stage where I just want my money back from the Deluxe upgrade I paid for back on the 31st of January.
- EA_David
Edit: can folks check their games today, and see if the content is available. You may need to grab the content from the addons section.
- EA_David
Hey, sorry for the slow response. Yes an update rolled out last week to address the issue, so it should be fixed now.
Thanks for coming back to us, and for your patience while the issue was worked on. Hey so I recently bought the Deluxe Edition as the full game from the sale going on I'm assuming for the holidays, and I've tried everything to gain access to the DLC content and nothing seems to work. The base game works fine if a little glitchy (my wifi is to blame I'm sure).
If anyone can get back to me with what I should do or if you need more information I'm free most of the time.
Contact me from my email: [edit: email address removed]
Thank you in advance!
