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cass316x's avatar
cass316x
8 years ago
Solved

Device not compatible

Hello.

Broke my Samsung Galaxy S7 Edge and got a replacement.

I now go on the Google Play store and it says PvZ Heroes isn't compatible with my device, even though it's the exact same make a model.

Any ideas?

Thanks

Cass

  • EA_Barry's avatar
    EA_Barry
    8 years ago

    @cass316x

    Can you please let us know if the following steps help you, thanks.

    1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
    2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
    3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
    4. Reboot the device before retrying.

9 Replies

  • Kermo3's avatar
    Kermo3
    Seasoned Ace
    8 years ago
    Do you have latest Android version installed? If not, then try to update OS and also system apps like Google Play Store.
  • cass316x's avatar
    cass316x
    8 years ago
    My phone is running Android version 7.0.

    I try and update my phone and it says that the latest version is installed.
  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @cass316x

    Can you please let us know if the following steps help you, thanks.

    1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
    2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
    3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
    4. Reboot the device before retrying.
  • cass316x's avatar
    cass316x
    8 years ago
    Got it working using your steps.
    Thanks very much 😊😊😊
  • EvilPotatoKing2's avatar
    EvilPotatoKing2
    7 years ago

    I have a "Samsung Galaxy Tab A" and I cant check if Its updated, if im using HD+ which sucks because It still says its not avalible.

  • daalnnii's avatar
    daalnnii
    7 years ago

    @EvilPotatoKing20 So, basically there is no update tab in the store.

    Since your account is linked, can you try reinstalling?

    Edit:. Sorry, not the store version.  Go to the game page.  The current version of pvzh is 1.30.5

    If you go to the game page it should either say uninstall and play or uninstall and update.  I misread you

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