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cass316x's avatar
cass316x
8 years ago
Solved

Device not compatible

Hello. Broke my Samsung Galaxy S7 Edge and got a replacement. I now go on the Google Play store and it says PvZ Heroes isn't compatible with my device, even though it's the exact same make a model....
  • EA_Barry's avatar
    EA_Barry
    8 years ago

    @cass316x

    Can you please let us know if the following steps help you, thanks.

    1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
    2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
    3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
    4. Reboot the device before retrying.
daalnnii's avatar
daalnnii
7 years ago

@EvilPotatoKing20  Have you tried going into the play store to check if it's fully updated?

Is your account linked?

EvilPotatoKing2's avatar
EvilPotatoKing2
7 years ago

My Play Store is version 15.1.23 and my account is linked.

  • daalnnii's avatar
    daalnnii
    7 years ago

    @EvilPotatoKing20 So, basically there is no update tab in the store.

    Since your account is linked, can you try reinstalling?

    Edit:. Sorry, not the store version.  Go to the game page.  The current version of pvzh is 1.30.5

    If you go to the game page it should either say uninstall and play or uninstall and update.  I misread you

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