I also have not received my two "final Heroes" from quests, and started rather recently (two days ago). Nick in-game is "Traysheia". IF the time frame of this bug existing is any indicator, this issue seems to be inherent to the game itself, and is the result of pushing out a product before extensive Beta testing is done for events, updates, and so on. Code-strings break, especially when you are mashing so much into the game. Honestly, I'd be happy with just being granted the choice of two Heroes (one Plant, one Zombie). The gems aren't really important to me, as you can make those in-game.
And if I were to state it outright - I'd chose Rustbolt and whichever starting plant is NOT Spudow. I know he's good, but I'm not too keen on the "Tater-head".
